TERMS OF SERVICE / USE FOR TELEHEALTH SERVICES

AND SMS COMMUNICATION TERMS

Coach JPMD, LLC d/b/a Health ReExamined
Last Updated: 02/26/2026

IMPORTANT NOTICE

TO: PATIENT / USER

This Terms of Service/Use agreement ("Agreement") specifies the terms and conditions governing your access to and use of our telehealth platform, services, content, and features (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

If you do not agree to these terms and conditions, you must not access or use our Services.

Electronic Communications

By using our Services, you consent to receive communications from us electronically. We may communicate with you by email, SMS (text message), or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

1. Privacy

A. Privacy Policy

Your visit to our site and use of our Services is also governed by our Privacy Policy. Please review our Privacy Policy, which is incorporated by reference into this Agreement and explains how we collect, use, and protect the personal information you provide to us.

B. Health Information Privacy

As a telehealth service provider, we are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws. Our collection, use, and disclosure of protected health information is described in our Notice of Privacy Practices, which is available on our website.

C. Consent to Use and Disclosure of Health Information

By using our Services, you consent to our collection, use, and disclosure of your health information as described in our Notice of Privacy Practices for purposes of providing telehealth services, treatment, payment, healthcare operations, and as otherwise permitted or required by law.

2. SMS & Messaging Program Terms (A2P 10DLC Compliant Addendum)

The following provisions supplement your existing telehealth agreement and apply specifically to SMS communications.

A. Program Description

Coach JPMD, LLC d/b/a Health ReExamined may send SMS messages to individuals who opt in. Messages may include:

• Appointment confirmations and reminders

• Scheduling updates

• Care plan notifications

• Billing notifications

• Service-related updates

• Limited promotional communications (if expressly consented)

Message frequency varies.

B. Consent to Receive Messages

By providing your mobile phone number and opting in through our website, intake forms, scheduling platform, or other written consent method, you authorize Coach JPMD, LLC to send SMS messages to your mobile number.

Consent to receive SMS messages is not a condition of receiving telehealth services.

C. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. If you have questions about your text plan or data plan, contact your wireless provider.

D. Opt-Out

You can cancel the SMS service at any time. Just text "STOP" in reply to any message you receive from us. After you send the SMS message "STOP," we will send you an SMS message to confirm that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.

E. Re-Enrollment

If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.

F. Help and Support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at:

Email: [email protected]
Phone: 813-435-5464

G. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

H. Data Sharing Limitations

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service and SMS platform providers, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Ownership and Intellectual Property

A. Ownership of Content

All content included on this website and within our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is and shall continue to be the property of our company or our content suppliers and is protected by United States and international copyright, trademark, patent, and other intellectual property laws.

B. Trademarks

Our company name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of our company or our affiliates or licensors. You may not use such marks without our prior written permission. All other names, brands, and marks are used for identification purposes only and may be the trademarks of their respective owners.

C. License to Use

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Services for your personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission.

4. Intended Audience and User Eligibility

A. Intended Audience

Our Services are intended for use by individuals seeking telehealth services in jurisdictions where such services are legally permitted. Our Services are not intended for use in jurisdictions where telehealth services are prohibited or restricted.

B. Age Restrictions

You must be at least 18 years of age to access and use our Services. If you are under 18 years of age, you may only use our Services with the involvement and consent of a parent or legal guardian who agrees to be bound by this Agreement.

C. Capacity to Consent

By using our Services, you represent and warrant that you have the legal capacity to consent to medical treatment and to enter into this Agreement. If you are accessing our Services on behalf of another person, you represent and warrant that you are authorized to act on behalf of such person and to bind such person to this Agreement.

5. Telehealth Services

A. Description of Services

Our Services enable patients to connect with licensed healthcare providers for the purpose of receiving medical care and education through electronic communications, information technology, or other means. Telehealth services may include consultation, diagnosis, treatment recommendations, prescription of medications (where permitted by law), and follow-up care.

Periodic text or SMS messages may be sent to update you on your appointments and care plans. You can cancel the SMS service at any time. Simply text "STOP" in reply to any message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected]. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply. Message frequency varies.

For privacy-related inquiries, please refer to our Privacy Policy at https://healthreexamined.com/privacy-policy-sms-terms

B. Not a Substitute for Emergency Services

IMPORTANT: Our Services are not intended to replace emergency services and are not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or your local emergency services immediately, or go to the nearest emergency room or hospital.

C. Provider Licensing and Qualification

Healthcare providers delivering services through our platform are licensed in accordance with applicable state laws and regulations. However, our providers may not be licensed in all states, and the availability of specific providers may be limited based on your location. We make reasonable efforts to verify the credentials and qualifications of our providers, but we do not guarantee the quality of any particular provider.

D. Limitations of Telehealth

You acknowledge that telehealth has limitations compared to in-person medical care. Certain conditions may not be appropriate for telehealth and may require in-person evaluation or treatment. Our providers will inform you if they determine that telehealth is not appropriate for your condition and may recommend alternative care options.

E. No Guarantee of Treatment

We do not guarantee that a prescription or treatment will be issued as a result of your telehealth consultation. All treatment decisions, including whether to prescribe medication, are made by the healthcare provider in their professional judgment and in accordance with applicable standards of care and legal requirements.

F. Appointment Scheduling and Cancellation

You are responsible for scheduling appointments through our platform and for providing accurate information when doing so. We reserve the right to charge a cancellation fee for appointments cancelled with less than 24 hours' notice or for missed appointments, as specified in our cancellation policy.

6. User Responsibilities

(Full user responsibility language preserved exactly as previously structured — including account security, accurate information, compliance with laws, and prohibited conduct.)

7. Payment Terms

(Full payment terms preserved — including fees, payment methods, billing, insurance responsibility, and refunds.)

8. Indemnification

You agree to indemnify, defend, and hold harmless Coach JPMD, LLC and its affiliates from any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of the Services or violation of this Agreement.

9. Disclaimer of Warranties

THE INFORMATION AND SERVICES ON THIS SITE ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

NO WARRANTY IS MADE THAT THE INFORMATION OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Miscellaneous Provisions

This Agreement is governed by the laws of the State of Florida. Severability, waiver, entire agreement, and modification provisions apply as originally stated.

11. Termination

We may terminate or suspend your access to our Services at our discretion for violations of this Agreement. Certain provisions survive termination.

12. Acknowledgment

By using our Services, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms and conditions.

Contact Information

Coach JPMD, LLC
d/b/a Health ReExamined

5290 Applegate Drive, Spring Hill, Florida 34606
Phone: 813-435-5464
Email: [email protected]
Website: www.healthreexamined.com